System Upgrade
Weekend of May 9-11, 2025
General information
Our Computer System Upgrade will begin at close of business on Friday May 9th and continue through Sunday May 11th, 2025.
Key Details
- All bank of Romney Locations will be closed Saturday, May 10th, 2025.
- Online Banking, Telephone Banking, and our Mobile App will not be available during the upgrade
- You will not be able to make ATM deposits or PIN changes during the weekend conversion period
FAQ
Why is the Bank of Romney completing a computer system upgrade?
It's part of our strategic efforts to support customers with innovative banking products and optimized service delivery.
Will my account number(s) stay the same?
Yes. Bank of Romney account number(s) will not change and will remain the same for all products you have with us.
Can I continue to use my current checks and deposit slips?
Yes. You can continue to use your current Bank of Romney checks and deposit slips.
Can I continue to use my current debit card?
Yes, you can still use your current debit card. Tap to Pay cards will be issued when your card expires. If you'd like to receive one sooner, you can get a discounted Tap to Pay card from a CSR. The starting month for Tap to Pay cards will be announced soon!
What's new
New Look
We're excited to announce that we've updated our logo as part of our commitment to better serve you and to reflect our growth!
Enhanced Features for Customers
Our goal is to provide convenience to our customers. To achieve that, we've added additional features to our services such as:
- Tap to Pay with Debit Cards
- Apple Pay
- Google Pay
- Samsung Pay
- Zelle
Discontinued Services
Following our system upgrade, cash advances will no longer be available after June 26th, 2025.
What to Expect and when
|
Service Area Impacts
|
During Upgrade Weekend | After Upgrade is Complete |
|---|---|---|
|
Locations
|
All locations will be open normal business hours on Friday, May 9, 2025, and closed on Saturday, May 10, 2025. | Monday, May 12,2025, all branches will be open normal business hours. |
|
ATM
|
All Bank of Romney ATMs will be unavailable from close of business Friday, May 9 through Monday morning, May 12. | Monday, May 12, 2025, all ATMs will be available. |
|
Debit Cards
|
Debit cards will be usable throughout the weekend except at our ATMs. | Monday, May 12, 2025, all cards and PINs will remain the same. |
|
Online Banking
|
Online Banking and our Mobile App will be unavailable during upgrade weekend. | Online Banking will be available May 12. Your info, account history, and login will remain the same. |
| Mobile Banking | Our Mobile App will be unavailable during upgrade weekend. | On Monday, May 12, iPhone users will need to re-download the mobile app from the Apple app store. |
|
Telephone Banking
|
Telephone Banking will not be available from end of day Friday until Monday morning. | After the conversion, all PINs for Telephone banking will need to be changed. |